FAQs

Welcome to our frequently asked questions page.

 

When was Five Katz Antiques established?

Five Katz Antiques was opened June 15th, 2015, and we have just celebrated our 4th anniversary.

Who owns Five Katz Antiques?

Five Katz Antiques is owned by Ed Kindle & his wife Pamela Tronetti & operated by Ed Kindle

Does Five Katz Antiques sell online?

We do not sell online. Most online sites do little to support their sellers. In addition, we just don’t have the time, and we don’t have the room to store all the packing materials. If we were to offer our items online, they wouldn’t be available for you at our store.

Does Five Katz Antiques sell at antique shows?

No, we do not travel to offsite locations for sales. This is not covered by our insurance policy and items can become damaged during transport. In addition this would take away from our retail showroom hours.

Do you deliver?

Five Katz Antiques does not deliver. This is due to insurance & liability concerns. If purchasing a large item, please bring a suitable vehicle, proper equipment (blankets/straps/etc) and enough manpower to load your items. We will be careful, but we accept no responsibility for damage to your item or vehicle during loading if you ask us for assistance.

What payment methods do you accept?

Five Katz Antiques uses Square to process our payments. We will happily accept your debit or credit cards with proper photo id regardless of company (VISA, Master Card, American Express, Discover Card or any other) as long as it is accepted by Square. We do not require a minimum purchase (we hate that) to use your card.  Of course cash always works too. Sorry we do not accept checks of any kind.

Do you offer refunds?

Five Katz Antiques does not offer refunds. We strive to offer the best antique and vintage merchandise we can, however due to the very nature of that merchandise, flaws may be present. We encourage you to take the necessary time to examine your purchases as all sales are final.

What is your privacy policy?

Five Katz Antiques does not collect any personal data or credit card info for any reason. We do not collect email addresses or send spam. We only email upon a specific request.

I am a dealer; can I get a dealer discount?

Five Katz Antiques does not offer “dealer discounts” as we feel this process is unfair to our regular customers and non-dealers. We like to use discounts to reward our regular customers and by offering blanket dealer discounts takes this option away from us.

I am a dealer; do I have to pay tax at Five Katz Antiques?

Yes. Florida department of Revenue does not accept out of state sales tax exemption forms. We also do not accept Florida exemption forms due to the increased accounting they require and past customer misuse.

If I pay cash, will you “eat the tax”?

No, sorry. We report all sales to the Florida Department of Revenue. We must remit the mandated 7% sales tax to the state on every sale. Note: Brevard County charges an additional 1% sales tax for the Lagoon Restoration fund and the school district which brings the total to 7%.

Do you haggle or are your prices firm?

We try to price our items as fairly as possible – We research using several online sources, as well as relying on our experience. Please understand we have a financial investment in each item in the store & we need to make a profit on each item. The marked price also includes things such as travel time, cleaning & prep and research time.

We don’t mind a small amount of haggling, but please respect our time and energies. If you make an offer on an item, please be reasonable. If we make you a special offer, we do hope you will accept it that day. Special discounts or offers are good for that day and time only.

Do you sell reproductions?

We do our best to present our customers with quality antiques & vintage items & to label our items as honestly as possible. If we know an item is a reproduction or reissue, we will tell you. If we honestly don’t know, we will tell you that too.

Do you buy antiques?

Yes, of course, however there are conditions.

  1. We need to purchase items at a wholesale pricing structure so as to be able to make a profit on the item.
  2. We can’t pay for sentimental or emotional attachments.
  3. Just because you “saw it for a certain amount on eBay”, we don’t match online prices. eBay and online auction sites are retail (or more) prices and all markets differ. The internet is a worldwide market, our store is in Titusville.
  4. There are some things we just don’t purchase because in our experience they just don’t sell well for us. In addition, we have to like it or find it interesting. It has to have some merit and “fit our vibe”. Sometimes we don’t purchase items because we just don’t know anything about them. A list of things we don’t purchase may be found below.
  5. For single items or small lots, we try to pay cash, but for large lots we will usually write a store check.
  6. We do not purchase entire households. We try not to buy more than we can fit into our retail location. We just don’t have the storage.
  7. Everyone selling to Five Katz Antiques must provide a valid state issued photo ID with current address. We must verify this for our records.

Do you accept consignments?

No. We do not wish to be responsible for possible loss or damage to items we do not own.

Do you have multiple dealers/vendors?

No. We do not have multiple dealers. We are the only vendor and we own everything in the store.

Will you travel to view my items, or do I need to bring them to you?

We will happily travel within our local area to view your items, or you may bring them to us at the store. You may also email us good clear photos to us and we can let you know if your items are of interest to us before loading everything up in the car. Please note, we cannot justify the travel of long distances to view just one item.

May I email you photos of my items?

Yes, however please call first. Send one photo of each group of items or each large item to start. If it is an item I am interested in, we can discuss it further at that point. If I would like more photos, I will let you know. Please size photos appropriately and please don’t send large MB files, generally under or around 500KB is fine. (I have limited storage space on the server) You can send photos to antiques@fivekatzantiques.com

Items that Five Katz Antiques generally does not buy.

There may be exceptions at times, but this is a general listing and may be revised at my discretion at any time. Buying is also seasonal at times and may also be limited due to space availability.

We do not buy…

Coins, stamps, rocking chairs, hope chests, silver plate items, china sets, clear glass, vintage clothing, painted furniture, Nazi or racially insensitive items, newspapers, magazines, beer & alcohol signs, dining room sets, bedroom sets, upholstered chairs, dolls, steamer trunks, coat racks, Nascar items, Hummels, Avon items, beer steins, pianos/organs, pop/beer bottles/cans, beds, ironing boards, pool & billiard tables, sporting goods and sporting themed items, baseball and similar trading cards, collector plates, grandfather clocks, coffee tables & tea carts. We also generally do not buy most collectible items that were made in the millions such as Boyd’s Bears or Beanie Babies.

We do not buy regulated or banned items such as ivory or sea turtle shells.

We cannot purchase items that have mildew, mold or nicotine/smoke damage, or broken items or items with missing parts/pieces.

Our insurance company prohibits us from selling cribs, high chairs and strollers due to liability reasons.

Also, if it’s too large for me to move it alone, I can’t purchase it.

We have an upcoming event and need items for display. Can you accommodate us?

We are sorry, but no. We do not loan/rent items as they can be lost or damaged and become unsaleable.

Do you allow service animals?

Five Katz Antiques has a NO pets policy.

Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs (or other animals) whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.  Under the ADA, service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animals work.  https://www.ada.gov/service_animals_2010.htm

So, yes, registered service animals are welcome – however due to insurance and liability reasons, pets and/or emotional support animals are not permitted. We appreciate your compliance to this policy.

Are you wheelchair accessible?

Yes, but there is a slight curb. We have a small portable ramp that can be deployed to accommodate a wheelchair or power chair. We also try to make sure our aisles are wide enough as well.

Do you do appraisals?

I am sorry but at this time we do not do appraisals. There are several reasons to have an appraisal done. Insurance value, personal knowledge, property division and selling value. A good appraiser will be licensed or certified by an organization such as the International Society of Appraisers. An appraisal in it’s most simple terms is an opinion. This opinion will be dependent on the appraiser’s experience, expertise, and knowledge of the items being appraised. Also a good appraisal to be unbiased, should be performed by someone who has no financial interest in the item being appraised. Beware of online appraisals as they can be inaccurate and not take all factors in consideration. Appraisals are a service you will have to pay for and to get a truly good sense of your items worth, you should get up to three. Remember, just because someone owns an antique booth, antique store, sells online or is an auctioneer, they may not be a certified appraiser.

Where else can I find information about Five Katz Antiques on the internet and social media?

There are links to our Pinterest and Twitter pages above and we are also featured on Google. We are sorry but we are no longer on facebook. We did not care for facebook’s privacy policies or their policies of restricting our posts to force us to advertise just so our followers could see our posts.

In addition, we write a bi-monthly column for Vintage Finds Magazine, have been published in the The Wayback Times in Hastings Ontario, Canada, and in the Florida Today newspaper. You can read all our articles by clicking on the Blog tab at the top of this page.

We really liked your store. Where can we leave a review of Five Katz Antiques?

We love getting great reviews here at Five Katz Antiques. It tells us we are doing things right. We are registered with sites such as Yelp, Travelocity, Angie’s List and Yellowbook as well as Google. Feel free to leave your review with your favorite. If we messed up somehow, and you want to let us know, please leave us a comment with the “contact us” form on this site, or email us at antiques@fivekatzantiques.com and we will do our best to make it right. Of course you can always call or stop by too.

Last one – Where did you come up with the name Five Katz Antiques?

I used to collect antique advertising tins of all sorts. I found this popcorn box from a vending machine and thought how remarkable it was because it was just the sort of item that would have been discarded. The fact that it was still around sort of spoke to me, plus I like and have owned many  cats. I have kept it for over 25 years now and when I needed to create a name for the store the fact that we had five feral rescues at the time came into play and I remembered this box and the way Katz was spelled. I put it together and history was made.

Katz 'N Kittens Box 5 x 7_01

 

Thank you for reading our Frequently Asked Questions section.

We hope this has answered any questions you may have had, but if not, please feel free to use the contact form by following the link above to drop us an email, or feel free to us call during regular business hours.